Support Services / Remote Hands and Eyes
CoreXchange offers a wide variety of support services including free remote hands & eyes services. All services are performed by our CoreXchange technicians 24 hours a day, 7 days a week via our on-site Network Operation Center. To request any of these services please open a ticket in CoreControl.
Free remote hands & eyes - $0 - Included with all colocation packages! The general rule of thumb is that 1) it does not require unracking a server or opening a server, 2) and that we can perform the tasks within 15 minutes. Examples of tasks performed at no charge as a part of your ColoUnlimited service:
Insertion of media
Entering basic commands
Moving your IP KVM to another server
Adding or removing hot-swap components
Moving cables around
Hardware replacement - $25 per incident - We will add, remove, or replace RAM, drives, or add-on cards. CPUs and motherboards are not included in this category. This fee is per incident per server. For example:
Adding 4 sticks of RAM to 2 servers -- $50 ($25 per server)
Removing RAID controller -- $25
Reseating drives or memory in one server -- $25
Rack & stack (for full and half cabinet customers) - $75 per device - We will install your server for you. Installation of server includes:
Cabling of servers using customer provided cables
Configuring of IPMI
Advanced support - $75 per 30 minutes - For example:
If you don't see your required services listed, please either open a ticket in CoreControl or contact us for clarification.
*** All remote hands and eyes and support services are performed according to the terms and conditions of the CoreXchange Enterprise Master Service Agreement and any applicable service order form.